Publication

On March 3 in New York and March 26 in London, board directors and senior executives from leading financial institutions gathered to discuss the current state of AI deployment in financial services, emerging sources of competitive advantage, potential vectors of disruption, and the profound, yet largely unresolved, workforce implications that lie ahead. This ViewPoints highlights the following key themes that emerged from these meetings and related conversations:

• Ongoing challenges are impeding AI deployment in financial services despite tangible progress
• With productivity gains becoming table stakes, competitive edge will come from AI-enabled growth
• AI will materially reshape the workforce, but there is little clarity on how or when