Catherine West

Non-Executive Director

Capital One

Catherine West has a multifaceted background in financial services with more than 3 years of experience in financial services operations, business line management (P&L), regulatory matters, technology platform conversions, process automation and innovation, and strategy development. She has experience in initial public offerings, and mergers and acquisitions, and has a keen understanding of business strategy, operations, and the regulatory perspective in the financial services industry.

Catherine served as a Special Advisor to Promontory Financial Group, a financial services consulting firm, from May 213 until her departure in October 213, and as Managing Director from April 212 until April 213. From March 211 to April 212, she was the Associate Director and Chief Operating Officer of the Consumer Financial Protection Bureau (the “CFPB”) a federal agency tasked with regulating U.S. consumer protection with regard to financial services and products, where she led the start-up of the agency’s infrastructure. While at the CFPB, Catherine also played an integral part in implementing a Consumer Response unit designed to solicit views from consumers regarding their experiences with financial institutions and leveraged those views to effect policy change. Prior to joining the CFPB, she served as the Chief Operating Officer of J.C. Penney from August 26 to December 26. Catherine was an executive officer at Capital One Financial Corporation from March 2 to July 26, where she served in roles that included President of the U.S. Card business and Executive Vice President of U.S. Consumer Operations. Prior to her time at Capital One, Catherine spent over 1 years primarily in consumer card banking at several institutions.